Privacy Policy

📋 Introduction

Coombs Family Chiropractic PLLC ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website at www.coombschiro.com or interact with our practice.

By using our website or seeking care at our office, you consent to the practices described in this Privacy Policy. If you have questions, please contact us at info@coombschiro.com.

⚕️ HIPAA Notice & Patient Health Information

As a healthcare provider, Coombs Family Chiropractic PLLC complies fully with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA establishes national standards for the protection of individually identifiable health information, known as Protected Health Information (PHI).

Our separately issued Notice of Privacy Practices — provided to all patients at the time of their first visit — describes in detail how we use and disclose your PHI for treatment, payment, and healthcare operations. We will not use or disclose your health information without your written authorization, except as permitted by HIPAA.

Purposes for which PHI may be used without authorization include:

• Providing and coordinating your chiropractic treatment
• Billing and processing insurance claims on your behalf
• Healthcare operations (quality improvement, staff training)
• As required by law (public health, legal proceedings)

📥 Information We Collect

We collect information in the following ways:

Contact & Appointment Information:

• Full name, phone number, and email address
• Appointment preferences (day, time, service)
• Information submitted through our website contact forms
• How you heard about our practice

Health Information (collected in-office only):

• Medical history and health intake forms
• Chief complaint and symptom descriptions
• Examination findings, X-ray records, and treatment notes
• Insurance information for billing purposes

Website Usage Data:

• IP address, browser type, operating system
• Pages visited, time spent, referral source
• Collected automatically via cookies and analytics tools

🔧 How We Use Your Information

• Scheduling and appointment coordination — to confirm and manage your visits
• Treatment and clinical care — to provide appropriate chiropractic services
• Billing and insurance — to process payments and submit claims
• Practice communications — appointment reminders and follow-up communications
• Website improvement — to analyze how visitors use our website and improve the experience
• Legal compliance — to meet regulatory and legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

🔒 How We Protect Your Information

We implement industry-standard technical and administrative safeguards to protect your personal and health information, including:

• Secure, encrypted storage of patient records
• HIPAA-compliant practice management software
• Restricted staff access on a need-to-know basis
• HTTPS encryption on all web form submissions
• Regular staff training on privacy and security practices

No method of data transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. If you have concerns about data security, please contact us directly.

🍪 Website Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

• Essential cookies: Required for the website to function properly (navigation, form submissions)
• Analytics cookies: Help us understand how visitors interact with our site (via Google Analytics). Data is anonymized and aggregated.
• Functional cookies: Remember your preferences to improve your experience on return visits

You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We do not use advertising or tracking cookies.

🔗 Third-Party Services

Our website uses the following third-party services, each of which has its own privacy policy:

• Google Analytics — website usage analytics. Google Privacy Policy
• Google Maps — embedded map to display our office location. Google Privacy Policy
• Google Fonts — font resources loaded from Google servers
• Formspree — processes web form submissions. Formspree Privacy Policy

We do not share your health information with these services. Only non-sensitive website usage data may be processed by analytics tools.

👤 Your Patient Rights Under HIPAA

As our patient, you have the following rights regarding your Protected Health Information:

• Right to Access: Request a copy of your health records
• Right to Amendment: Request corrections to inaccurate or incomplete records
• Right to Restriction: Request limits on certain uses or disclosures of your PHI
• Right to Accounting: Obtain a list of certain disclosures of your PHI
• Right to Confidential Communications: Request communications through alternative means or locations
• Right to a Copy of Our Notice of Privacy Practices: Available upon request at our office
• Right to File a Complaint: You may file a complaint with us or with the U.S. Department of Health & Human Services Office for Civil Rights without retaliation

To exercise any of these rights, contact us in writing at info@coombschiro.com or by calling (304) 943-0124.

📅 Children's Privacy

We provide chiropractic care to patients of all ages, including minors. Health information for minor patients is handled with the same HIPAA protections as adult patients, with parental or guardian authorization required for treatment. Our website does not knowingly collect personal information from children under age 13 without verifiable parental consent.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

📬 Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal or health information, please contact us: